"By tying the main serial number to the components' serials, the system ensures traceability, simplifies warranty management, and guarantees that the information remains accurate throughout the unit’s lifecycle."

Nomad’s ability to sync with the bill of materials is crucial because even units of the same model can have slight variations in their parts due to customizations or installation adjustments. For instance, one unit might require a larger air coil, a different filter grade, or a repositioned motor to meet specific installation needs. The unique serial numbers assigned to each unit capture these differences, ensuring accurate tracking and precise component identification.

"The model and serial numbers work together to ensure accurate records, even accounting for unique component variations within the unit."

*Entertech employs a detailed encoding process to maintain the accuracy and integrity of its model numbers. Each model number is more than just an identifier—it serves as a roadmap to the components that should make up a specific unit. Serial numbers tie directly to a model number, which in turn is linked to a specific bill of materials.

For example, a model number—say GXT048A11MM1CSS— contains encoded information about the unit’s key components. For example “MM1” may be the compressor type while "GXT," "048A," and "CSS" could correspond to installation area or type of fan system or housing, etc. This encoding process allows Enertech to ensure that every unit is uniquely identified while maintaining a clear connection to its components.

A Note About Registered vs. Verified Serial Numbers

Enertech considers a unit validated when its serial number is assigned an encoded model number, ensuring it is recognized within their system. Full registration occurs only when customer details are linked to the unit, providing complete traceability and supporting warranty processes*.

*Warranty processes vary across manufacturers; while some require registration to file a claim, Enertech ensures flexibility by supporting claims even without prior registration.

Warranty Claims

The warranty claims process built by Nomad integrates seamlessly with Enertech’s serial/model number system. Submitting a serial number automatically populates the corresponding model number and gives users immediate access to warranty status, part details, and unit history. Claimants can order replacement parts, specify shipping locations, identify the homeowner, and detail the issue by selecting failure codes from a dropdown menu. They can also provide notes, upload images of the affected components, and view any needed documentation. This streamlined system ensures accurate claims and efficient resolutions.

Warranty Updates and Transfers

Nomad’s portal also streamlines ownership transfers while keeping warranty records accurate. Enertech requires registration for transfers, so, if the unit’s serial number is not registered, the user receives an alert. Once registered, any updates—such as transferring a unit to a new homeowner—are simple, ensuring records remain current for updates, recalls, or replacement parts.

The portal supports both exclusive and independent dealers, offering custom pricing for key partners while remaining accessible to smaller businesses. By implementing this system, Entertech has improved dealer efficiency, reduced operational burdens, and ensured it can compete effectively against much larger competitors in the heat pump market.